Terms & Conditions
Pricing on the website excludes VAT until processed in our online checkout unless otherwise stated. There are no credit card charges for purchases.
Clients will be notified by phone or email of any price changes on the website before the order is processed and any money charged to credit or debit cards.
Please note that all pricing on this site is an "invitation to treat" and not a contract.
We accept the following payment methods
- Google Checkout (Via our website)
- Bank to bank transfer
- Cheque, bankers draft (made payable to NexNix Ltd)
- Credit/Debit Card (must be registered in the UK)
- Paypal (Fee's may apply)
Your goods will be despatched once the funds have cleared provided they are in stock
We do not store any sensitive personal information such as card details etc. We use Google Checkout services for our online credit & debit card transactions. You can also use paypal, both are well known financial institutes and are both safe and secure.
Most of our deliveries are sent out by a national next day courier unless otherwise stated or agreed at the time of purchase.
Signing For Your Delivery - Please inspect the packaging of your goods before signing for them. Once delivered and signed for the goods are the responsibility of the purchaser.
Delayed Delivery - We will normally request payment when goods are in stock however in the unlikely event that we are unable to fulfill the order within 5 working days of payment a full refund will be made to the client. Where an agreed payment has been made a number of days in advance for the pre-ordering of new product lines etc. the client can cancel their order up to 5 days prior to the intended delivery date and a full refund will be made. No refund or cancellation can be made for items that are specifically manufactured for the customer unless agreed by us.
If the product is returned the postage costs can not be refunded (incoming or outgoing), only the item costs, unless the error is our fault. We are happy to accept returns, but we do not refund postage costs.
Returns & Distance Selling Regulations - As required by Trading Standards
You are covered by law to change your mind. We have no problem with customers that change their mind and want a refund. However, we can only refund the item cost, not the outgoing or return postage costs. You have a 7 day cooling off period. You can see all your up-to-date rights online by following this link: http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/Situationsthatcanchangeyourconsumerrights/DG_183048 Please note that once a product has been opened it can not be returned. We know when a product is opened because they are sealed in the factory.
All returns must have a valid Return Merchandise Authorisation number (RMA) and must be received within 7 days of the RMA issue date. It will take upto 10 days to process your return although this is rare and the turnaround time will often be 2-3 days. For goods that are being returned by the customer, it is their responsibility to insure them for loss or damage whilst in transit. We recommendusing a service that can provide proof of delivery (POD).
Goods returned as an unwanted purchase will be subject to a restocking fee plus any carriage charges unless agreed otherwise. There will also be an additional charge if a credit card was used.